Customer services

How can we help you?

Information pursuant to the Code regarding the protection of personal data and the use of computer Cookies

(Legislative Decree No. 196 of June 30, 2003)

The Legislative Decree n. 196 of June 30, 2003 has the purpose of guaranteeing that the processing of your personal data is carried out in respect of the rights, fundamental freedoms and dignity of persons, with particular reference to privacy and personal identity. Therefore it is our duty to inform you about our privacy policy.

1. Purpose of the processing
1.1 This Privacy Policy (“Privacy Policy”) constitutes an information note pursuant to art. 13 of Legislative Decree 196/2003 consolidated (“Code regarding the protection of personal data”). We inform you that the personal data you provide when registering for the Service, or when registering, registering, creating an account, making a purchase, or communicating via email to receive support services and when interacts with other self-help tools, or otherwise acquired in the context of the activity we perform, may be processed for purposes related to the provision of the Service. After registration, pursuant to art. 130 paragraph 4 of the Legislative Decree 196/2003, we will be able to send you e-mails regarding services similar to those provided and you may object to such e-mail sending at any time.
1.2 Your data will be used, if the authorization is given, for sending information and commercial offers, also by third parties to whom it will be possible for the Data Controller to communicate the personal data supplied by you (only for registered users) .
1.3 Your data will be used, if authorization is given, to collect data and information in general and in particular on your guidelines and / or preferences (only for registered users).
1.4 Personal information is processed for the following purposes:

manage, maintain and improve the Site;
provide customized commercial initiatives by means of emails and other direct commercial offers;
facilitate and manage orders including, for example, vouchers, products and services;
determine if you have the right to take advantage of certain initiatives, products or services that could be of interest and to analyze the effectiveness of advertising initiatives;
answer questions and requests;
provide additional information about us, suppliers and our business partners that may be of interest;
send reminders, technical notes, updates, notifications and administrative and support messages, bulletins, advertisements, requested information, even on behalf of our business partners;
manage the assignment of prizes, the execution of surveys, the management of competitions and competitions or other promotional initiatives or events;
to manage our daily needs, such as the administration of the Site, the forums, the execution of various obligations, the performance of analyzes, the prevention of fraud and the fulfillment of our corporate obligations described in the Terms of Use or to fulfill the law;
fulfill our legal obligations, resolve disputes and enforce the agreements concluded;
improve the information available to us in order to allow us to better understand the preferences and your interests and to provide better services.

2. Processing methods
2.1 The data is collected by the subjects indicated in point 5, according to the indications of the Privacy Code, with particular regard to the minimum security measures envisaged (articles 33-34) with regard to their processing using IT tools (Article 35) , manual and automated with logics strictly related to the purposes indicated above and in any case in order to guarantee the security and confidentiality of the data.
2.2 In compliance with the applicable legislation, an antispam verification system is active on the communications made through the ad reply form made available to users. The data entered therein may be verified for the sole purpose of identifying illegal activities or contents that do not comply with the General Conditions of the Service, but will not be processed or communicated for commercial or promotional purposes.

3. Optional supply of data
3.1 The provision of personal data by you is absolutely optional; however, any refusal to include them on the registration page for the purpose of providing the service (point 1.1) makes it impossible to use the Service offered within the site www.frisbeescape.com.
3.2 The provision of your personal data is optional for commercial purposes (point 1.2) and profiling (1.3) and any refusal to give consent has no consequences on the provision of the Service.

4. Categories of subjects to whom personal data can be communicated
4.1 The data collected for the purpose of providing the service (point 1.1) may be communicated to companies that perform functions that are strictly connected and instrumental to the operation of the Service, or, in any case, which provide services aimed at verifying that the publication of the announcements is not aimed at violation of the exclusive rights belonging to third parties. Such data may be transferred to associated companies and / or belonging to the same corporate group as “FrisbeEscape Società a Responsabilità Limitata Sempatta”
4.2 The data collected for commercial purposes (point 1.2) and for profiling purposes (point 1.3) may be transferred to third parties also for the sale or attempted sale, or for all those purposes of a legitimate commercial and / or statistical nature. The list of subjects to whom your personal data have been transferred may be requested from the Data Controller through the use of the e-mail address in point 6.2.

5. Data controller, data processors and persons in charge
5.1 The Data Controller is “FrisbeEscape Società a Responsabilità Limitata Sempatta” in the person of its legal representative pro tempore.
5.2 The Data Controller uses external data processing managers to achieve the purposes specified in points 1.1 (technical purposes related to service provision), 1.2 (commercial purposes) and 1.3 (profiling purposes) and to request the complete list just send an e-mail to the dedicated e-mail address indicated in point 6.2.
5.3 The Data Controller has appointed its employees and collaborators in charge of processing.

6. Rights of the interested party
6.1 We remind you that, at any time, you retain the right to know which data you have entered and how they are used, as well as to update, supplement, correct or request their deletion or blocking or to oppose their treatment if carried out in violation of the law, pursuant to art. 7 Legislative Decree 196/03.
6.2 To exercise these rights, you can contact us through our website www.frisbeescape.com.

7. Changes
7.1 This information notice may be subject to change. If substantial changes are made to the use of data relating to the user by www.frisbeescape.com, this will alert the user by publishing them with the utmost clarity on their pages.

8. Notes
8.1 By processing personal data we mean their collection, recording, organization, storage, processing, modification, selection, extraction, comparison, use, dissemination, cancellation, distribution, interconnection and whatever else is useful for the execution of the Service. including the combination of two or more such operations.

*translated by Google translate

1. Identification of the seller
1.1 FRISBEESCAPE s.r.l.s. , via C. Malaparte 42, Prato 59100 (PO) Tax code IT02336230970

2. Subject of the supply
2.1 The supply will include all those products that will be expressly chosen by the Customer within the online electronic catalog and that will be faithfully reported in the electronic order;
2.2 The Products for sale on the e-commerce site are articles and equipment for sports related to cynophilia, made by FRISBEESCAPE and / or third parties commissioned by the company itself. Among these: protective vests for human use (Vault Vest), disks, bandanas, customizations and accessories for training etc. . All Products are subject to current availability. FRISBEESCAPE reserves the right to vary the limits on the quantities and / or types of goods that can be purchased online on the Website. The Customer will be informed if his order is unworkable due to the unavailability of the product ordered.

3. Order procedure and contract conclusion
3.1 To proceed with the order, the Customer must complete the purchase procedure in electronic format on the www.FrisbeEscape.com website, following the instructions indicated. The Customer must enter the product in the “shopping cart” area and, after having viewed and accepted the contribution for delivery and packaging costs, as well as the General Conditions and the conditions on the right of withdrawal, must select the type of payment desired and choose the “complete purchase” option;
3.2 The contract will be finalized when the order, sent by the Customer – in compliance with the purchase procedure indicated on the Website and once the debit / credit card company (or other method selected) used by the Customer for payment – will be sent to FRISBEESCAPE at the Website address;
3.3 By sending the order to FRISBEESCAPE, the Customer acknowledges and declares to have read all the indications provided during the purchase procedure and to fully accept these General Conditions.

4. Sale price
4.1 Product prices are defined in the on-line catalog of FRISBEESCAPE and are inclusive of VAT (unless otherwise stated) and any other taxes, excluding shipping and packaging costs;
4.2 Unless otherwise agreed in writing, all transport, packaging and insurance costs will be borne by the Customer as indicated in the guided procedure within the site;

5. Limitation of liability and guarantees
5.1 Outside the cases of willful misconduct or gross negligence, FRISBEESCAPE will not be liable to the Customer in any way as a result of: – damage or loss caused by the products (or their use) by the Customer; – damage that has not been caused by default by FRISBEESCAPE;
5.2 Within the limits specified above, the liability of FRISBEESCAPE may not, however, exceed the price paid by the Customer for the product that caused the damage;
5.3 FRISBEESCAPE manufactures and markets products of high quality, for which any warranty provided by law is directly provided and the reference legislation as well as the procedures for applying the guarantee will be those indicated and highlighted by the FE together with the product.
5.4

6. Competence
6.1 The conditions of access to the Site are governed by the rules of Italian law and must be interpreted in compliance with Italian laws;
6.2 According to the Legislative Decree 206/05, the mandatory jurisdiction is of the judge of the forum of Florence.

7. Disclaimer of Liability
7.1 By purchasing FE products, the Customer expressly exempts the selling company from any civil or criminal liability that may arise from improper use of the products purchased, including any type of damage caused to the dog, owner and third parties from improper use of the product. object with respect to the purpose for which it is intended

8 Right of withdrawal, returns and exchange of goods
8.1 The consumer has at his disposal 14 days from receipt of the order, time in which if he is not satisfied with the goods received (with the exception of customized or customized products), he has the right to obtain reimbursement of expenses incurred without any penalty and without specify the reason.
8.2 You can exercise this right by sending a registered letter to FRISBEESCAPE s.r.l.s. within 14 days of receiving the goods. , via C. Malaparte n ° 42, Prato 59100 (PO) – indicating order number, name, surname, complete address, the will to withdraw from the purchase and the data to issue the refund, and then sending us in a box, at our expense , after a few days and at the same address, the items you wish to return in the same condition in which you received them, perfectly intact, provided with the original packaging and any manuals, without any lack.
8.3 The right of withdrawal lapses in its entirety when the “essential condition of integrity of the goods” (packaging and / or its content) and / or in cases where it is ascertained: – the lack of the original external / internal packaging; – the absence of integral elements of the product; – a use of the product such as to make it impossible to restore them to the pre-existing conditions of sale; – changes and / or tampering with the product.
8.4 The refund will be made as soon as possible and in any case no later than 30 working days from the date of receipt of the withdrawal notice. The foregoing corresponds to the terms that by law regulate the right of withdrawal, however, to simplify the procedure, it is sufficient to contact the Customer assistance via email at info@frisbeescape.com and request a refund or exchange of goods.
8.5 The exchange / return of Frisbeescape personalized products is to be considered valid only on the occasion of manufacturing defect of the initial product, without the inclusion of the customizations requested by the customer.

*Translated by Google translate

At your disposal many different payment methods, choose the most convenient one for you.

Payment by credit card

The Frisbeescape Online Shop accepts the main credit cards: Visa, Visa Electron, MasterCard, Carta Sì, Postepay.

In case of abuse of your credit card by an unauthorized person, you have the possibility to appeal to the credit institution that issued it and dispute the transaction with them.

Payment via PayPal

If you have a Paypal account you can order your products without communicating your bank details or typing them in every purchase. Your data will be stored only at PayPal, which will call you back at every purchase, allowing you to pay in two clicks.

Furthermore, the amounts paid through PayPal come very quickly to the beneficiary’s account, allowing the goods to be sent very quickly.

Payment by bank transfer

Select the bank transfer payment method, specify the order reference in the payment description and pay the balance at the bank details indicated:

FRISBEESCAPE SRLS
BANCA INTESA SANPAOLO

IBAN: IT83Z0306921532100000007008
BIC: BCITITMM
SWIFT: BCITITMMXXX

*Translated by Google translate

Shipping methods

Shipping is by express courier from Monday to Friday during business hours.
Once the order has been sent, the delivery address cannot be changed.
All orders are shipped the next morning against the payment date of the entire order.


Shipping times and costs

The table below shows the shipping times for the main destinations reached.

The delivery terms specified below start from the day Frisbeescape receives the payment confirmation of the order; for the purposes of the calculation, only the working days (from Monday to Friday) must be considered and public holidays in Italy are excluded.

The delivery costs of the products are charged to the Buyer and will be specified directly in the cart based on the destination.

If you are interested in buying our products, but the service is not available in your country, contact us at Shipping@frisbeescape.com

*Translated by Google translate

If you are not satisfied with the goods you have purchased on our website, we will be happy to refund you the price paid or to send you another replacement product. If you wish to change the goods purchased with a different model, please enter the package you are going to return, indicate the code number of the new model together with a copy of the receipt of your online order.

Also include the telephone number you are available during business hours and indicate the address changes to which the shipment will be sent (in the event that there were any).

We will accept the return of any item purchased on our website provided that:
– has not been altered or damaged in any way;
– the receipt of the online order is included;
– be returned within 14 days of receipt of the order;
– custom goods cannot be changed.

If you wish to make changes, please contact us at info@frisbeescape.com.
The shipment in case of “return” will be your responsibility.

If you have received a damaged or defective item, please contact our Customer Service / Returns at: info@frisbeescape.com / tel. +39 345 9133993.

FE will provide a full refund or free replacement once the damaged goods are received.

Please send all returns to the following address: info@frisbeescape.com

All the products sold by FE Frisbeescape srls are rigorously selected and of a high level.
All products marketed by FE Frisbeescape srls are supplied with a guarantee, as required by law, directly supplied by the manufacturers.
The relevant legislation and the procedures for its application are those indicated in Articles 1490 et seq. Civil Code, and Articles 130 et seq. Legislative Decree 206/05 (“Consumer Code”).
The right of guarantee is void in the event of damage caused by improper use, tampering, fall, use of non-original accessories, repair attempts made by unauthorized personnel or in general by any other person demonstrating inadequate use of the goods.

*Translated by Google translate

Extended information on Cookies

Cookies consist of portions of code installed in the browser that assist the owner in providing the service based on the purposes described. Some of the purposes of installing cookies could also require the consent of the user.

Technical and aggregate statistics cookies

The technical Cookies have the function of allowing the carrying out of activities strictly related to the functioning of this online space. The technical cookies used by the owner can be divided into the following sub-categories:

Navigation cookies, through which you can save your browsing preferences and optimize your browsing experience;
Analytics cookies, by means of which statistical information is acquired regarding Users’ browsing methods. This information is treated in aggregate and anonymous form;
Functional cookies, including third-party cookies, used to activate specific features of this online space and necessary to provide or improve the service.

These cookies do not require the prior consent of the user to be installed and used.

Other types of cookies or third-party tools that could make use of them

Some of the services listed below may not require the consent of the User or could be managed directly by the owner – depending on how described – without the help of third parties.

If among the tools indicated below were present services managed by third parties, these could – in addition to what is specified and also without the knowledge of the Owner – perform tracking activity of the User. For detailed information on this, we recommend that you consult the privacy policies of the services listed.

Interaction with external social networks and platforms

These services allow interaction with social networks, or other external platforms, directly from the pages of this online space.
The interactions and information acquired from this online space are in any case subject to the user’s privacy settings relating to each social network.
In the event that an interaction service with social networks is installed, it is possible that, even if the Users do not use the service, the same collect traffic data relating to the pages in which it is installed.

Like button and Facebook social widgets (Facebook, Inc.)

The “Like” button and Facebook social widgets are interaction services with the Facebook social network, provided by Facebook, Inc.
Personal data collected: Cookies and usage data.
Place of processing: USA – Privacy Policy

Statistics

The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.

Google Analytics with anonymized IP (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses Personal Data collected for the purpose of tracking and examining the use of this online space, compiling reports and sharing them with other services developed by Google.
Google may use Personal Data to contextualize and personalize the ads of its own advertising network.
This integration of Google Analytics makes your IP address anonymous. The anonymization works by abbreviating the IP address of the Users within the borders of the Member States of the European Union or in other countries adhering to the agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google’s servers and abbreviated within the United States.

Personal data collected: Cookies and usage data.
Place of processing: USA – Privacy Policy Opt Out

How can I check the installation of Cookies?

In addition to what is indicated in this document, the User can manage the preferences for Cookies directly within his browser and prevent – for example – that third parties can install them. Through the browser preferences it is also possible to delete the Cookies installed in the past, including the Cookie in which the consent to the installation of Cookies by this site is eventually saved. It is important to note that by disabling all cookies, the operation of this site may be compromised. You can find information on how to manage Cookies in your browser at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer.

In caso di servizi erogati da terze parti, l’Utente può inoltre esercitare il proprio diritto ad opporsi al tracciamento informandosi tramite la privacy policy della terza parte, tramite il link di opt out se esplicitamente fornito o contattando direttamente la stessa.

Fermo restando quanto precede, il Titolare informa che l’Utente può avvalersi di Your Online Choices. Attraverso tale servizio è possibile gestire le preferenze di tracciamento della maggior parte degli strumenti pubblicitari. Il Titolare, pertanto, consiglia agli Utenti di utilizzare tale risorsa in aggiunta alle informazioni fornite dal presente documento.

In the case of services provided by third parties, the User can also exercise his right to oppose the tracking inquiring through the privacy policy of the third party, via the opt out link if explicitly provided or by contacting it directly.

Notwithstanding the foregoing, the Data Controller informs that the User can use Your Online Choices. Through this service it is possible to manage the tracking preferences of most advertising tools. The Data Controller therefore advises Users to use this resource in addition to the information provided in this document.

*Translated by Google translate